Returns Policy

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless your purchase has become faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unless your return has become faulty.

Several types of goods are exempt from being returned. For example, we cannot accept returns for any perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Faulty items

If your item is faulty, we’re happy to offer you an exchange or a refund within 30 days of purchase or delivery.

If more than 30 days have passed since purchase or delivery, we may be able to repair your faulty item, provided it is still within its guarantee period (normally 12 months from purchase).

Please bear in mind, we don’t offer exchanges, refunds, or repairs if your item is faulty due to accidental damage, neglect, misuse, or normal wear and tear.

Changed your mind?

If you purchased online, you can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.

Additional non-returnable items:

* Services

* Gift cards

* Downloadable software products

* Warranty and support products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially credited to your account.

Next contact your bank. There is often some processing time before a refund is credited to your account.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, you should either complete a returns request or send us an email at [email protected] then send your item to: Evrytek, Henleaze House, Henleaze Business Centre, 13 Harbury Road, Bristol, BS9 4PN, United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the gift giver will find out about your return.

Shipping

To return your product, you should either complete an returns request online or send us an email at [email protected] to obtain a returns authorisations then send your item to: Evrytek, Henleaze House, Henleaze Business Centre, 13 Harbury Road, Bristol, BS9 4PN, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.